| TOTAL SATISFACTION GUARANTEED |
| 1. Our pledge to San Antonio residents is to be the most responsive Pest Control Provider in the area. When you call to schedule an appointment, you’ll be talking directly to one of the owners of FAMILY, either Joanne or Bob. We will schedule your appointment for a specific hour on whatever day you choose. |
| 2. Emergencies can be handled within 24 hours or less. |
| 3. Regular services will be put “in the book” no latter than one day out, unless you request a latter appointment. Regular service hours are between 8 am and 6 pm. We are open most Saturdays, except for holiday weekends. |
| 4. Your regular service fee includes free re-service visits, if they are necessary, to control your pest problem. Unlike many other pest companies, FAMILY responds to re-service calls in the same time frame as new visits—one day! |
| 5. 100% Satisfaction Promise: With your cooperation, we will solve your pest problem or pay another reputable company to do so |