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Reviews

Treating Customers Like Family Since 1981

Family Pest Control LLC has been providing quality pest control solutions since 1981. Don’t just take our word for it, though. Many of our customers have continued to use us for over 20 years. Read what our customers have to say about their experience working with us and then call (210) 762-6991.

  • Top Tier Service
    Every FPC service technician with whom we’ve interacted has been exceptionally efficient, informative, and friendly. The same holds true for the office staff. We could not be more pleased with this top-tier service.

    - Pablo M.

  • Exceptional Customer Service
    Friday I moved into a new apartment where the appearance was very deceiving, what looked like a gorgeous newly renovated apartment turned into a nightmare my first night. It was infested with roaches!!! I spotted and killed about 40 roaches before I threw in the towel and had to find somewhere else to stay for the night. Saturday morning I woke up early and called around to a handful of pest control businesses who all happened to be booked... that was until Ray at Family Pest Control answered and was able to fit me in last minute on a busy day. The fumigator Austin was punctual, quick, and awesome! These guys are a prime example of exceptional customer service! It is now Saturday night and I can say with relief my apartment is nowhere near the way it was yesterday! I would definitely recommend this business to any of my friends and family in need of pest control.

    - Monica A.

  • Scheduling Was Very Easy, Everyone Is Friendly and Helpful.
    Scheduling was very easy, everyone is friendly and helpful. You are treated more like a neighbor than just a customer. Email and text communications were great, verified scheduled service, and kept me up to date on status. The technician arrived on time and was professional, friendly, and helpful. He explained the services to the exterior, interior, and attic as well as any cautions and future service recommendations. I strongly recommend Family Pest Control!

    - Nick M.

  • Prompt and Polite
    We just moved into a new house whose owners didn’t take great care of the exterior, so there were a big ant and wasp issue. We ordered a full yard and ant control service with the eaves as well. When we went back out to the house after the service, I didn’t see a single wasp or ant! The office is very prompt and polite, and I had some questions about the process, so the actual technician called me and answered all of my questions. Overall a great service, good value, and very polite and knowledgeable staff. I’ll be using them again!

    - Rosie K.

  • Top-Notch Service
    I been servicing my house with Family pest control for over a year and I never had any problems. Very professional staff and friendly always on time and great communications via email phone and text messages to remind me of any appointments and services.

    - Eva C.

  • Absolutely Wonderful!
    This company has been wonderful to deal with routine pest control to rodent infestations. Ray helped me and was absolutely awesome. Even repaired many of the entry points in my home left by shabby past contractors. I'd definitely recommend these folks to anyone.

    - Mike B.

  • Very Professional
    Wonderful, polite and upstanding service and very fair pricing, no pressure or upselling like other “big name” competitors. Technician took time to explain all options & answer questions thoroughly and to make a fair estimate for our house. All aspects of the service were done in a professional manner, would definitely recommend and will be contacting again for all my future pest control needs.

    - Katherine S.

  • Very Informative
    Great service, professional and super thorough. Very informative, answered all of my the questions. Definitely recommended service.

    - Robert H.

  • Very Kind
    The service I got was great! My technician was here at exactly 9 am and was very quick. Then he was kind enough to explain my service and let me know what to avoid and expect. I appreciated his time and kindness.

    - Alyssa V.

  • Great Customer Service
    We switched to Family Pest Control about a year ago and they have done a great job. We were paying a high-end company, who did not get the job done. FPC is very professional and informative from the receptionist to the technician. If I ever have a question or issue, they are quick to help or fix. Thank you, Cassandra and Kelly! Great customer service! We will always recommend to friends and family.

    - Ricki F.

  • They Are Always Either on Time or Early
    Family Pest Control is an absolutely amazing company. After buying a home and moving to San Antonio in July of 2018 we discovered we had a cockroach problem. Being new to the area I called several companies I found online. Family Pest Control was the only one that could come out the next day. They came out and treated the house, 2 weeks later we still had problems they came out and treated the house for free. We haven't had any issues since. They treat our home quarterly and we don't have to make appointments in advance. They send us a notice that we need to schedule our quarterly appointment the month it's due. They are always either on time or early. Our family highly recommends Family Pest Control.

    - Deni R.

  • Very Helpful
    Great service. Services were explained with details and professionalism. Very punctual. I thought we had termites, but they let us that it was only carpenter ants, and the treatment for that was a lot cheaper. Offered the termite prevention treatment without forcing it on us. We decided to do it, and the price was a lot cheaper they other companies for the same service. Highly recommend this company.

    - Mary R.

  • Compassionate and Patient
    I love every darn thing about this business! I have had a heck of a year, and other pest control companies were ineffective in addition to treating me horribly. Family Pest Control is head and shoulders above the rest, without a doubt. Even before Bob found the abandoned bird nest in one of our attics, and confirmed the source of my problem, he was kind, compassionate, and patient. Prior to that, Jonathan the technician who performed our first service listened to me and concocted a spray that was as effective as a general pesticide treatment can be for the problem at hand. While that first treatment couldn’t eliminate the problem we had, it was obvious the critters were on the move and didn’t like it one bit, which was not the case with the multiple treatments done by two previous companies. Once Bob found the source of the issue, my husband and I braced ourselves for the price tag. We didn’t need to. The price was FAR less than either of us expected. We are firmly lifelong Family Pest Control customers, and I confidently recommend their services to everyone in San Antonio.

    - Renee H.

  • Put My Mind at Ease
    Although we have only had one treatment so far I can already see results. Ray was punctual and professional and answered all our questions. He definitely put my mind at ease. I’m impressed with their guarantee, also. I would highly recommend Family Pest Control.

    - Sue H.

  • Very Attentive Service
    Just had them service my home by Jarren. Great costumer service and very attentive to costumers needs. The lady Cassandra that set up the appointment was great aswell.

    - Raul R.

  • Great Quality of Service
    We have asked for the same person to come every time, Ruben, and they deliver! He is extremely courteous and professional. We love this company and wouldn't go anywhere else. We did go somewhere else for a short time because my son recommended someone. But his house needed a lot more and this company that he wanted us to go with was not able to deliver the quality service with his pesticide issue. I asked him to try family Pest Control at my expense and if he wasn't happy I would double his money. He now is a family Pest Control customer.

    - Roxanna J.

  • Extremely Grateful
    Absolutely recommend this is the first company you call if you have an unwanted pest. Austin was our technician from Family Pest Control and he was honest, on time, and thorough. As new homeowners, we were understandably upset to find what looked to us like squirrel activity in our attic. We called a different pest control company and they quoted us at almost $800 to trap the squirrels. They went on the roof and showed us pictures that they believed were the entry points, they pointed out a single piece of squirrel “poop”, and even told me that if left this unattended the squirrel would chew through ducts and possibly cause a fire. $800 seemed like an awful lot so we called family pest control for a second opinion. Austin came out and after a very thorough inspection assured us we do not have pests in our attic. The misplaced insulation was from a piece of siding that had come undone. And the squirrel “poop” that the other company pointed out was a freakin coffee bean! So grateful to Family Pest Control for saving my family $800 and offering us peace of mind. If we are ever unfortunate enough to get pests they will be the first call we make.

    - Kate F.

  • Very Affordable and Trustworthy
    I highly recommend Family Pest Control! Always professional, polite, very thorough and techs make sure all services are explained. If we've needed them between scheduled visits, they have been available within 24 to 48 hours. Very affordable and trustworthy.

    - Elizabeth W.

  • They Are Worth Every Penny!
    The customer service by this company is outstanding Ruben is so thorough and timely. He is very friendly and takes the time to explain the service being provided. I will always use Family Pest Control because for the last five years they’ve helped keep termites away, mice away, and any other critter. They are worth every penny!

    - Edie M.

  • It Is Nice to Be Able to Rely on Business and Have That Caliber of Service
    Very knowledgeable, professional and thorough. They stand by their work and even have helped me identify pests that they were not treating for and charged NOTHING for the extra service. It is nice to be able to rely on business and have that caliber of service. Justin who performed pest service is very nice and my dogs love him Highly recommend this business

    - Koi G.